This course will focus on how to provide customer service in the social services and human services sector. It will reinforce the importance of delivering caring, courteous, customer-oriented service from a variety of perspectives for professionals working in direct service with clients.
Topics include creating a quality customer service experience by building rapport, communicating effectively, adopting strategies for dealing with customers, solving problems, and building a stronger customer service culture within an organization.
It will take approximately six hours to finish the self-paced course, which must be completed within 30 days of enrolling. There will be opportunities to attend regularly scheduled webinars addressing issues relating to providing customer service.