Customer Service


Customer ServiceThis course will focus on how to provide customer service in the social services and human services sector. It will reinforce the importance of delivering caring, courteous, customer-oriented service from a variety of perspectives for professionals working in direct service with clients.

Topics include creating a quality customer service experience by building rapport, communicating effectively, adopting strategies for dealing with customers, solving problems, and building a stronger customer service culture within an organization.

It will take approximately six hours to finish the self-paced course, which must be completed within 30 days of enrolling. There will be opportunities to attend regularly scheduled webinars addressing issues relating to providing customer service.

Price: $90.00